Privacy Policy
Privacy Policy
This privacy policy describes how Fitexio (the ‘Site’, ‘we’, ‘us’, ‘our’) collects, uses and discloses your personal information when you visit, use our services or make a purchase on zoeparis.co.uk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the ‘Services’). For the purposes of this Privacy Policy, ‘you’ and ‘your’ refer to you as a user of the Services, whether you are a customer, site visitor or other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the ‘Last Updated’ date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of use, and protect the Services, our rights, our users, or others.
What personal information we collect
The types of personal information we collect depend on your interaction with our Site and Services. When we use the term ‘personal information,’ it refers to data that identifies, describes, or could be associated with you.
Information collected directly from you
The information you provide to us directly through our Services may include:
Contact details: name, address, telephone number and email address.
Order information: name, billing address, delivery address, payment confirmation, email address and telephone number.
Account information: username, password, security questions.
Support information: any content you share when communicating with us.
Certain features require you to provide us with this information. If you choose not to do so, certain features may become unavailable.
Information about your usage
We may also automatically collect certain information about your usage of the Services (‘Usage Data’), including through cookies, pixels and similar technologies. This data may include your IP address, device, browser, how you access the Site and interact with the Services.
Information obtained from third parties
We may obtain information about you from third parties, including:
Service providers such as Shopify that support our Site.
Payment processors that collect the information necessary to fulfil your orders.
Advertising or analytics partners through the use of pixels, tags, SDKs, cookies, etc.
Information obtained from third parties is processed in accordance with this policy.
How we use your personal information
Provision of Services: to perform our contracts, process payments, deliver orders, manage your account, etc.
Marketing: to send you advertising communications or tailor offers, based on our legitimate interest (Art. 6 (1) (f) GDPR).
Security: to prevent fraud or malicious activity, based on our legitimate interest.
Customer support and improvement: to respond to your requests and improve the Services.
Cookies
We use cookies to power and improve the Site, perform analytics, and personalise the experience. For cookies related to Shopify, see: https://www.shopify.com/legal/cookies
Most browsers accept cookies by default, but you can delete or block them through your settings. However, this may affect certain features of the Site.
Disclosure of your personal information
In certain cases, we may share your information with:
Service providers (payment, IT, shipping, support, etc.)
Business and advertising partners
Subsidiaries or members of our group
Third parties at your request (e.g. via social networks or integrations)
Authorities or in the context of commercial transactions (merger, bankruptcy, etc.)
We do not share your sensitive data without your consent.
Third-party websites
Our Website may contain links to third-party websites. We are not responsible for their content or privacy policies. Please consult them directly.
Children's data
Our Services are not intended for children. If a child has provided us with personal data, a parent or guardian may contact us to request its deletion.
Data security and retention
No method of transmission or storage is 100% secure. We recommend that you do not use unsecured channels to send us sensitive information.
The retention period depends on the use: account management, legal obligations, disputes, etc.
Your rights
Depending on your place of residence, you may have the following rights:
Access
Deletion
Rectification
Portability
Restriction
Withdrawal of consent
Appeal
Manage communication preferences
To exercise these rights, please contact us. We may verify your identity before responding. You may designate an authorised agent to act on your behalf.
Complaints
If you have any complaints, please contact us. If you are not satisfied with our response, you can contact the relevant data protection authority.
International users
Your data may be stored or processed outside your country. If data is transferred outside Europe, we use standard contractual clauses or other recognised mechanisms.
